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Page 36 Reviews 1030 - 1060

Rated with 1 star

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Verified Reviewer

Original review: July 7, 2019

Updated on 07/09/2019: Today, I logged into the app and the transaction for $345.62 is nowhere to be found so I thought maybe it's in the process of being returned. I called into customer service and (not the number on the back of the card) but another number and the representative yelled at me and laughed at me when I told him what was going on. I asked him where the money was & why it just disappeared and you guys he seriously cackled so loud. For him to laugh in my face like that is almost just as bad as this situation I'm in. He then hung up in my face while I was mid sentence. I called again and spoke with someone else who said the money would be returned so I am just waiting. I'll update you guys.

Original review: Okay I've always heard about this card so I finally purchased one. I grew so tired of banks & honestly getting paid 2 days sooner was very appealing to me. I went to Walgreens and loaded $450 to the card no problem. I ordered some phones from AT&T & ended up cancelling the order. I have all of my paperwork from AT&T that the order has been cancelled & I called into Green Dot customer to get my $345.62 returned to me & was told I'd have to wait 11 days. 11 days?! That's ridiculous! & then on top of that, the customer service team is rude & unwilling to help. Getting this card was the biggest mistake of my life. I have a massive social media following & I try not to use my blog for just anything but I think this month's blog post will be dedicated to letting all of my followers how big of a mistake this card is.

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Green Dot Prepaid Cards response

Hello Amberly,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: July 7, 2019

I bought the card at Walmart and also paid 160.00 dollars to load onto it as well as another card with 500.00 to load onto it. My 500.00 came available on my card but the second card for my husband did not. So now I'm out of 160.00 dollars that was needed in an emergency situation. I have my receipt proving the purchase but I don't have my money on my temporary card for my husband. Please help!

Green Dot Prepaid Cards response

Hello Ashley,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: July 6, 2019

I just purchase a Green Dot card to make a payment for my phone service and it is telling me it is unable to activate my card. I have been trying to call the customer service number and is unable to speak to anyone. I am so frustrated with Green Dot.

Green Dot Prepaid Cards response

Hello Shirley,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer Verified Buyer

Original review: July 5, 2019

I purchased a Moneypak card to load funds on to a card of mine. I have two that are eligible according to the site. It has now been almost 3 hours since I purchased the card and instead of getting the wait 20-30 minutes error, I am getting "We're sorry for the inconvenience but we're unable to process your request at this time. Please try again later." I try calling the support number, put in the numbers it asks, and it says my birth date is invalid(????). There is absolutely no help, no actual person to contact, and now I am out over $200, and severely unhappy. Unless I feel like waiting 1-2 weeks to see if I can get a refund. Will not be using this service ever again or recommending it to anyone.

Green Dot Prepaid Cards response

Hello Audra,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: July 4, 2019

I bought a prepaid Green Dot card and loaded $50 on it. I was told to either download the app or go to the website to register my card. I did both.. I never received a verification code thru my text to complete my process with my card. I have tried so many time now it's saying I have reach the maximum tries, told me to try again later. I can't get in contact with a live person, that I'm so upset about this. I put that money on that card because I was trying to order a birthday gift. I don't have money to just throw away. Green Dot is not a good choice when buying prepaid cards. Please take my advice. Since I woke up I still been trying to register my card. Still unsuccessful.. Don't get a Green Dot prepaid card.

Green Dot Prepaid Cards response

Hello Brittney,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Resolution In Progress Rated with 1 star

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Verified Reviewer

Original review: July 4, 2019

Does anybody know how to file a lawsuit on this so called company!??? I purchased a Green Dot card so I could receive direct deposits each week from my work. I used my temporary card account info at first, and that was fine. When I registered online to receive a personalized card it was suppose to arrive in the mail 7-10 business days! After it had been over 2 weeks I called them because I still hadn't received it and wanted to find out what the problem was..?? They told me it should arrive any day. After a month had gone by I called again and was told the same thing, instead this time the idiot representative took it upon herself to issue me a new card, which makes both my temporary card and the card that should be arriving "any day" useless!!!! So now all of MY money isn't accessible!!!! What a SCAM!!!! Do not use Green Dot!!!!

Green Dot Prepaid Cards response

Hello Suzanne,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer Verified Buyer

Original review: July 3, 2019

I haven't been able to activate my card that I purchased at Rite Aid with cash. I tried via the app and didn't receive a text message..then there appeared a message telling me I sent to many requests so could not receive texts. I tried calling but was only able to reach an automated service telling me either my card number was invalid or to use the online process. This has been going on for two days. I'm wondering if this card is real or maybe a scam to just take my hard earned dollars.

Green Dot Prepaid Cards response

Hello Christopher,

We're glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to assist.

Thank you!

Green Dot Corporation

Resolved outside ConsumerAffairs Rated with 1 star

Verified Reviewer

Original review: July 3, 2019

We have only had this card for two weeks. Put $300 cash deposit no problem. Once a direct deposit from PAYROLL hit the account for $700, they immediately locked it. When we first called they said we needed to give them drivers license and deposit slip to unlock account. When asked why, they first told us they COULD NOT tell us why. Called again, they said name didn't match, when we called them out on the lie, they admitted it was "standard procedure" to lock account. No one spoke good English and we have NEVER had a account locked because of a deposit. Apparently you aren't allowed to talk to supervisors either. We will be reporting to fraud department and also opening a lawsuit if they do not release our money they are fraudulently holding. GET A LAWYER people!!

Green Dot Prepaid Cards response

Hello James,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: July 3, 2019

"Deposit can't be completed right now. Looks like there was an issue on our end. Please try again later." Keeps giving me same message. Don't know why. This is not the first check I have mobile deposited. Haven't had issues in the past.

Green Dot Prepaid Cards response

Hello Silvana,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: July 3, 2019

I deposited money Sunday for $300. Still do not have my money in my account. I had to call CS who then tells me, "Yeah I can take care of it from here." I give him all the numbers from the receipt and then tells me, "Now I need you to email a copy of the receipt to ** Reference # **." I call again Monday. CS says, "Oh your case is closed. Money will be in your account 5:30 pm". I check. Guess what - not there. So I call again today. Now they tell me, "Oh the receipt you sent me they can't see it." I'm looking at the receipt with my kids and wife. Everybody can see the numbers. I also go to the Walgreens where I deposited and they also gave me a receipt that the transaction went thru with everything to show it went through.

This how they treat customers. They lie to you through CS, not a damn email saying, "Hey we're trying to get this resolved." Nothing. You have to call. They lie first then they say, "Oh we can't see the receipt." When it's in daylight and you can see everything on the card. I've already contacted my attorney. I will continue to write negative reviews until I get my deposit that was needed for my kid in College Summer school. It's a disgrace and they call this easy to deposit and the customer service is atrocious. Please anybody that's reading this do not ever buy from Green Dot ever. They do not care about customers and they will not get back to you. Nobody should have to go through this ever.

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Green Dot Prepaid Cards response

Hello Panos,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: July 2, 2019

I purchased a Green Dot prepaid visa from Safeway and put $250 on it for a father's day gift. After my father called the number on the card and registered it he was unable to use it to purchase anything so we called the customer service number. After entering the appropriate information into their automated service it said that it had not been registered yet and was only capable of making impersonal transactions, which is pretty much no transactions at all. So I went to their website and created an account for him and registered the card to that account. This unrestricted the card and we thought everything was good.

After 13 days he attempted to use the $250 to pay for part of a home depot purchase but the card was declined. So we attempted to use the Green Dot phone app to see what was going but when attempting to login on the app it gives an error message stating "You need to log into GreenDot.com to access your account." So the phone app is completely useless! So I logged onto his account at GreenDot.com only to find out that there was only $240.05 on the account and we had been charged a $7.95 monthly maintenance fee. MONTHLY MAINTENANCE FEE OF $8 AFTER 13 DAYS! This is by far the worst prepaid card I have ever dealt with. Their customer service is a completely automated service and there is absolutely no way to speak to an actual person!

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Green Dot Prepaid Cards response

Hello Garry,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: July 2, 2019

I have a hold on my card for my direct deposit which is the second one for the same amount. After calling four times I was told I needed to send additional documents of which I did and was told it would be 48 hours before I can access my money. This is absurd and I'm beyond upset and dissatisfied.

Green Dot Prepaid Cards response

Hello Blythe,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: July 2, 2019

Do not use Green Dot. They stole my entire tax return and blocked my card asking for verification that I am who I say I am and I provided the information and now they are telling it will remain blocked until I give them a physical check stub from IRS when it was direct deposited. They are frauds and crooked. They will steal your money and now I'm losing everything because they stole 5083 from me. I've reported to BBB as well.

Green Dot Prepaid Cards response

Hello Nicki,

We're glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to assist.

Thank you!

Green Dot Corporation

Rated with 3 stars

Verified Reviewer

Original review: July 1, 2019

I can't activate the card. It seems the problem is I cannot register my address because it is in Puerto Rico and that is not presented as an option when entering the state. This despite the fact that it is being offered in Puerto Rico and is part of your contract's definition as to what constitutes the US. Help!!

Green Dot Prepaid Cards response

Hello Mark,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: July 1, 2019

To begin, I had few issues with using Green Dot. I know you will not receive the most impeccable service as you would with a bank, but at least they were providing what I needed - a debit card, direct deposit and the ability to deposit checks mobile. I deposited my first check in Feb-March 2022 with no problem. In June, I received a money order and attempted to deposit it with no avail. Prior to depositing, I made sure that money orders were able to be deposited and they were.

After a day and a half of failed mobile deposit attempts and several error msgs, I contacted customer service. The first rep told me to send pictures of the front and back of the check along with the error msg to an email and advised I go somewhere to cash it. After realizing I wrote "for mobile deposit only" on the back of the check I called back concerned, hoping that someone would care enough to review my email or at least have enough expertise to tell me how to get around having "for mobile deposit only" on the back - none of that happened. I was rushed off the phone after the rep suggested I try to cash it or have the issuer issue me a new check.

For this horrible customer service experience I will be closing my account once this check manner is resolved. It would not have taken any extra effort to pull up the email and rectify the issue. I'm sure it was a system error and if they would've saw the picture of the check it would've been accepted and deposited. The mobile deposit camera does not flash or zoom in for larger checks so maybe that was the issue. Who knows. I'm very disappointed and will be taking my business to a local bank so I won't have to deal with these prepaid card hustlers.

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Green Dot Prepaid Cards response

Hello Chantelle,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: June 29, 2019

Purchased MoneyPak to almost pay scam electric invoice. While verified in time before I sent it, I still cannot get my money out of MoneyPak. They don't tell you in advance that you need to supply your social security number and download a photo ID. Once you do, to attempt sending money out of system, I "failed" to correctly identify the reCaptcha icons even though the screen did not show up until the 7th attempt. Still trying to deposit held funds to debit card but screen again freezes when I press "deposit to card". Tried on both PC and MAC. Call center is press 1 for this, press 2 for that... no human intervention or assistance. I now have a very expensive piece of cardboard that I can't access. Do NOT ever use this company.

Green Dot Prepaid Cards response

Hello Michael,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Customer increased Rating by 4 stars!

Verified Reviewer

Original review: June 29, 2019

We've been Green Dot card holders for almost 10 years! This past month someone withdrew $1000 from our card and when I followed the directions and sent it in (because they said the email didn't work) I was denied! I was so upset! When I called in I was told I had to prove that I wasn't in the state the transaction was made! Now I had to print everything and highlight charges we actually made in Las Vegas on the same day and my time card to PROVE I was in state! The customer service rep was zero help with giving me ideas on what to provide! There has to be an easier way! I have never had a problem with these guys until now! So we canceled our card. Got new ones but I took our direct deposit off of it because if this is the service I get from fraud no thank you! So disappointed! I am now sending in the supposed PROOF but I'm not feeling hopeful!

Green Dot Prepaid Cards response

Hello Nau,

Our records indicate that you spoke with a supervisor from our office. We're glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.

Thank you!

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: June 28, 2019

I'm very upset and I'm hoping I can get my money back I bought a prepaid debit card from a local store so I can start a job and I put 20 on the card 2 weeks later. Today I got my pay check and my money is nowhere to be found. I need someone to get back to me, a real human to figure something out because I didn't receive my pay check and it was sent to my acct. Pls. get a hold of me either by email ** or phone number **. Thank you.

Green Dot Prepaid Cards response

Hello Skyler,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 2 stars

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Verified Reviewer

Original review: June 28, 2019

Card was purchased and attempted to activate with same number multiple time. After attempts exceeded waited overnight and still unable to activate card. Called 4 different phone numbers and unable to reach anyone to assist with activation or told to log in. Problem is card cannot be activated, and very little info online or anywhere to get assistance. Horrible front end process.

Green Dot Prepaid Cards response

Hello Benjamin,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Resolution In Progress Rated with 1 star

Verified Reviewer

Original review: June 28, 2019

So I purchased a Green Dot card and had issues from the beginning. Wasn't able to use balance on MoneyPak because I can't create a login on the website. Called multiple times and was given the run around. I had green dot years ago and they weren't this bad. I just want to put my money on my card, I don't understand why that is so hard.

Green Dot Prepaid Cards response

Hello Honeygirl,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: June 27, 2019

So frustrating! Bought the card and tried to register it. Completed the form multiple times and it stated I needed to submit a "valid phone number". After 3 tries, it stated that I have made too many attempts. "Try again later". It is now 3 days later, and it still gives me the same message of "try again later". I tried to contact them at their customer service phone number, and an automated response told me to go to their website and register the card. Then it hangs up. NO HELP AT ALL. This is obviously a scam that will not allow me to access MY MONEY! And now they reply "Feel free to contact us if you have any additional questions or concerns that you would like to discuss." GIVE ME A CONTACT NUMBER SO THAT I CAN SPEAK TO SOMEONE! (866) 795-7597 does not help. I need to speak to someone. You are holding my money hostage!

Green Dot Prepaid Cards response

Hello Nick,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: June 27, 2019

I purchased the GreenDot prepaid card for overseas transactions. It seemed like a good idea as even if it is compromised, you can only lose the amount on that card instead of your bank account. On the back of the Green Dot card, you will see the list of services. It lists Foreign Transactions and lists a fee of 3% of transaction. That is ok, and I accepted and loaded $200.00 onto the card for use. But... when I went to use the card for a specific purchase, it was refused. I called Green Dot customer care and was told that they will not handle foreign transactions due to fraud.

I read the Green Dot policies and it does state that "if you are dissatisfied with their service you may request a check for your balance be sent to your mailing address and the card will be canceled. I requested the check and a cancellation of the card 3 times, both through email and phone conversation. Green Dot has refused to mail me a check on all three occasions and has informed me that Ï will have to "spend down" the balance and then request a cancellation. This will cost me extra fees for each transaction and a cancellation fee. I would not recommend Green Dot to anyone.

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Green Dot Prepaid Cards response

Hello Mike,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Rated with 2 stars

Verified Reviewer

Original review: June 27, 2019

Not happy with this card at all! I just purchased the card last night to send my daughter funds (this was an extreme emergency) only to wake up and find that a $7.95 monthly service fee has been deducted and I've had the card less than 24 hours. Not to mention there was a fee included in the initial purchase. Green Dot you need to make people aware when they purchase the card instead of blindsiding them with high fees as soon as they swipe the card. I will no longer use Green Dot nor will I recommend to friends and family!

Green Dot Prepaid Cards response

Hello Kim,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you or leave a voicemail. Please contact us via Private Message at your earliest convenience so we can assist you with resolving your concerns. We look forward to hearing from you!

Thank you,

Green Dot Corporation

Customer increased Rating by 4 stars!

Verified Reviewer Verified Buyer

Resolution response: July 15, 2019

Thankyou very much Greendot for refunding my money in a timely manner. My issue was handled very well and I appreciate how communicative and responsive your company was when my issue was brought to your attention. I recieved a refund check today for the full amount in question and I am very satisfied. I do however hope that whatever was causing the error within the moneypak loading process on your end was able to be examined and resolved so that it does not happen again to myself or someone else in the future. I would also like to recommend that your company make live customer service and assistance available to customers. I understand that your website and phone offer many automated customer service options but as a customer who has encountered a problem it would have been so much more reassuring to have had a live person to speak with directly when encountering the issue I had. Again, I thankyou for refunding my money and look forward to using greendot again in the future for my financial needs.

Best Regards,

-Kathryn **

Original review: June 27, 2019

I bought a MoneyPak this morning to load onto my Chime card from my local Kroger. Generally I choose to go straight to the cashier instead of spending the extra $6 to load money but this morning I needed to take an Uber to pick up my car keys that were left at a friend's house and customer service wasn't open. My first attempt at loading it told me I had to wait 20-30 minutes after purchase, that's understandable. I wait the allotted time and after I try again and I get an error message telling me to please complete the missing values. After retrying 200+ times I'm completely fed up and about to crush my phone with one hand.

What's even more annoying is that customer service doesn't exist. I can't speak with a live person for help. I've been extremely pleased with Green Dot products until today. Now I'm not only out the $50 I spent to load my card but I had to miss a day of work because I can't Uber due to the fact that I can't load money into my card. It's absolutely ludicrous to me that you guys don't have customer service reps live and ready to help. I submitted a complaint on the Green Dot website so who knows how long that will take. I really hope I'm able to recover my lost money.

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Green Dot Prepaid Cards response

Hello Kathryn,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: June 26, 2019

I bought my Green Dot card and loaded it hoping to buy something online with it. It's been almost a week and every day I try to use it and it says it's invalid. I've tried on many websites all different ways and each time it keeps saying the card is invalid. So I called the "customer care line" and it gets me literally NOWHERE! I put my card number in and it takes it, then my social and says that's invalid! Then I try again and it says my card number is invalid? How when it just took it?? I feel like I was just robbed of my money!!! Taking out the monthly charges when I can't even access my OWN MONEY! I CHOSE to use this company and now I REGRET my decision!!! What type of a company doesn't have a real human to work issues out with?? This has been by far the most unhelpful and worst designed customer experience EVER! I want to have access to my OWN money that I WORKED for!

Green Dot Prepaid Cards response

Hello Lexi,

It was a pleasure speaking with you earlier today. We're glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to assist.

Thank you!

Green Dot Corporation

Rated with 1 star

Verified Reviewer

Original review: June 26, 2019

I bought a 70 dollars prepaid card for my son. Paid 1.75 for the card at register. They charged him 20 dollars for the activation fees. Way too much money. I will never buy the card again. He is a ill, disable person that cannot handle well bank card. It is not fair at all.

Green Dot Prepaid Cards response

Hello Ana Maria,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

Rated with 2 stars

Verified Reviewer

Original review: June 25, 2019

My card was lost and then all of a sudden I saw 2 transactions on my account for withdraws totaling about $300. I emailed them a dispute form but have yet to hear anything for someone. All I want is my money back.

Green Dot Prepaid Cards response

Hello Savannah,

We're glad that we were able to address the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to assist.

Thank you!

Green Dot Corporation

Rated with 1 star

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Verified Reviewer

Original review: June 25, 2019

I purchased a Green Dot reloadable prepaid card for my husband to use to make online purchases. I thought it would be safer than using the card linked to our banking account. When my husband went online to register the card, he received an error message that said they were unable to verify his identity even though he provided his social security number as well as the other information that was requested. He is now being told he cannot use the card to make any purchases other than face to face. He cannot receive cash back either. I am so confused by this. That is our money, yet we cannot use it as intended. Additionally, we were charged a service fee for a service we purchased but cannot use. All we want is our money back! Unfortunately, it looks like I will have to ask our state attorney general for help. To avoid this hassle, do not use Green Dot!

Green Dot Prepaid Cards response

Hello Trina,

It was a pleasure speaking with you earlier today. We're glad that we were able to resolve the concerns that you shared. We value your feedback and thank you for allowing us the opportunity to make things right.

Thank you,

Green Dot Corporation

Rated with 4 stars

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Verified Reviewer Verified Buyer

Original review: June 25, 2019

I feel like the transaction fees are a little to much at $3.00 each time I put in over 2,000 dollars a month and a good chunk gos to fees, I really like having my Green Dot card but it's taking a toll on the pocket so maybe if you could do like a one time fee for qualifying card holders that would be awesome. I would definitely appreciate that I a lot. Thank you. Please consider my input on the survey.

Green Dot Prepaid Cards response

Hello Octavio,

Thank you for providing such valuable feedback. We take your suggestions very serious and will forward your suggestions to the correct department. We value your business and we thank you for allowing us to assist you with your financial needs. Feel free to contact us if you have any additional questions or concerns that you would like to discuss.

Thank you!

Green Dot Corporation

Customer increased Rating by 3 stars!

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Verified Reviewer

Original review: June 24, 2019

My kid bought a card for herself. She thought it was like a debit card. When she came home I read the instructions of the card. After the $1.95 purchased price they have the instruction on the card you have to pay $9.95 per month. No this is unacceptable. They should put this in front of the card for people to read. I have called 10 times trying to cancel this and to get my money back with no luck! There is no customer service rep available. I have not register the card yet because they ask you for your social number. Why is this? I also send a messenger thru Facebook with no luck. I want my money back please.

Green Dot Prepaid Cards response

Hello Michelle,

We attempted to contact you through the number provided by Consumer Affairs but were unable to reach you. However, we left you a voicemail that contained our direct contact information. Please contact us at your earliest convenience, so that we may assist you with resolving your concerns.

Thank you,

Green Dot Corporation

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Source: https://www.consumeraffairs.com/credit_cards/green_dot_prepaid.html?page=36

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